OK, maybe love is too strong but maybe you can understand why in a minute. You see, I have only been in Internet Marketing for maybe two years now. In that time I have come to have a love/hate relationship with it. I love the free enterprise aspect of Internet Marketing, don’t you? It is a place where all it takes is desire and action and anyone – young or old – may succeed and earn a living.

But there is the other side of the coin and that is the ability to “hide” on the ‘net and make a load of money. Sites where you have no way to reach customer service (if they had it). These sites are full of great promises of what their product or service will do and when it doesn’t work that way for you, you try to get a refund. Well, I don’t need to tell how awful that can be. We have all been left holding a white elephant.

Not with Aweber. The other day I was signing back up with them after a short time off and inadvertently added a year to my account rather than the month to month plan. Ooooops! That would spell all kinds of disaster in my bank account. I began to sweat as I looked for the Contact Us info. And you know what? They actually have a real working phone with a live person answering the phone. Nervously I explained my predicament and the gal on the other side calmly handled the credit in a matter of seconds. :-D

Not only that but since it was a re-sign, I got the usual friendly follow-up call (thanks, Jason) asking if I had any questions or problems with my new account. I told him the happy story of the day before and he was genuinely glad, too.

I don’t know about the other auto responder services out there. They may be super, too. They may even be less expensive. But Aweber is going to have this customer for a long time to come.

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